How does one define luxury? We may have subjective experiences regarding what luxury means to us, but hotels are more specific with the definition. Is it the size of the hotel? Is it the rating? What makes a luxury hotel different from the rest? We’ll learn all about luxury in the hotel industry and the factors that affect how luxury is experienced in this article.
Factors That Affect the Luxury Hotel Experience
Luxury is an overused and under-appreciated term. Everything is a form of luxury, and it isn’t necessarily excessive or extravagant. But what makes a luxury hotel? Can anyone label their hotels as a luxury establishment?
The first thing you check when it comes to luxury is the rating. A star and diamond rating is often displayed on the hotel’s page, or an establishment like you would win a trophy. Often, the rating justifies the price of the hotel. Organizations like the Forbes Travel Guide, American Automobile Association (AAA), and the Canada Automobile Association (CAA) make actual visits to check on the hotel class and quality for ‘stars’ and ‘diamonds.’ And if the ratings come from these sources, it should be legitimate. With social media and other travel applications, the ‘five-star’ rating has now been blurred with user-submitted ratings. But there are still critical factors in knowing what makes a luxury hotel.
Convenient Booking Experience
Some luxury hotels have a fast-track process that books people with just a few easy steps and checks them quickly and hassle-free.
The scent is an essential part of creating memories. The right scent can encourage positivite feelings and become so ingrained in your system that you remember a place of luxury when you smell it again. That’s why luxury hotels have specific hotel scents made to add to the experience.
On-Site Hotel Amenities
Hotel amenities and the quality of these amenities define a hotel’s level of luxury. Here are some of them:
A 24-Hour Fitness Center
This should include an excellent range of equipment and should be spacious. Some hotels even have fitness experts on standby to assist you.
A Wellness Area
Luxury hotels offer the concept of ultimate relaxation, which is made possible by their premium spas and wellness centers. Some hotels also offer in-room massage services and free wellness kits like a robe and slippers.
Some luxury hotels offer a beautiful pool, even if it isn’t a resort. This is sometimes linked to an outdoor bar where you can have drinks while enjoying a quick dip in the pool.
Laundry and room service are some of the basic amenities a luxury hotel is expected to have. And what sets them apart is that these services are free because their prices are included in the rooms already booked.
Luxury hotels have a very effective and knowledgeable concierge team that focuses on the guest experience.
A luxury hotel should be able to boast about its outstanding dining experience. Whether it’s a signature drink or dish, or a Michelin-star restaurant, most luxury hotels offer only the best. Some people book these luxury hotels mainly because they are also known for their food.
Well-Trained Frontline Staff
A luxury hotel has a friendly frontline staff since they create the mood of the get-go experience. Whether it’s a doorman, bellman, valet, or a lobby attendant, they all should display top-notch customer service without expecting a tip.
Rooms are a crucial aspect of guest comfort, and luxury hotels offer rooms that contribute to the superior guest experience. Since guests spend a significant amount of time in their rooms, it’s only natural to create a luxurious experience in the comforts of your own space.
Style and Design
The moment you step inside a luxury hotel, you should already see why it’s luxury. From elaborate furniture to designer interiors, every corner of a luxury hotel must be worth calling ‘luxurious.’ Most hotels even add original art in their suites, paying close attention to aesthetic details. It must look, smell, and feel like a luxury.
Modern Demands for Luxury Hotels
Social media and the internet have changed the way luxury is experienced. It’s safe to say consumers are more demanding because they already know what is expected of certain services. And meeting expectations isn’t what makes a hotel luxurious. The secret is in the details.
Personalization and Relation
Now that we know what makes a luxury hotel unique from others, there’s one essential thing that’s left: personalized service.
One major challenge of big luxury hotels is the volume of guests that need attention. Although everything about a luxury hotel is beautiful, personalized service still takes the top spot in luxury. This aspect is crucial to the overall experience that small and 3-star hotels achieve prominence because of customized service. It can be as simple as addressing guests by their names, remembering their preferences, and anticipating what they need.
Speedy Conflict Resolution
Large chains may have more people, but they may have more challenges addressing individual concerns. Smaller hotels often have a better chance of resolving customer issues because it’s easier to check each guest in a hotel with 20 rooms. Conflict is unavoidable, and the best way to turn the guest experience around is to work on a resolution.
Luxury hotels offer stories with their private and personal services. Whether it’s a traditional dish or a historical corner, luxury hotels steep their guests into a journey while they’re checked-in the hotel. Stories last in memory longer, and these hotels know how to create a unique and priceless experience with the services they offer. Know more about luxury hotels.
Luxury hotels get their titles because of the work they put into the details. Knowing what makes a luxury hotel unique is understanding its core principles. It’s everybody’s dream to enjoy a luxury hotel, and now that you know how they’re made and transformed, you can finally say that luxury doesn’t have to be unachievable. Luxury is possible with a lot of hard work.