There is something magical about hotels. As a child, you may have wondered what these immense establishments are all about with people in different uniforms, stationed in other areas, going around, and taking care of guests. If the curiosity still stands and you’re wondering what a hotel lobby attendant is called, and you want to know other hotel employee functions, this is the quick guide for you.
A Quick Guide to Hotel Employee Positions
Knowing about employee positions will help you enjoy your hotel stay more since the familiarity will help you approach the right people. Before you start looking at their name tags and eyeing their uniform colors, you can tell a lot about hotel employee functions based on where they are located. From the entrance to the desk to rooms and the dining hall, we’ll teach you what a hotel lobby attendant called, and more is.
Hotel lobby attendants are some of the very first people you see in a hotel. They’re meant to be easily seen. They are usually dressed professionally and welcomingly, standing in critical positions around the lobby or behind a desk waiting on other guests. If you’re wondering what a hotel lobby attendant is called, they’re called different names in different hotels. They can be called door attendants, ushers, and usherettes, program attendants, or welcoming attendants. Hotels and resorts have other names for them, but they have similar functions.
Roles and Responsibilities
- Lobby attendants are responsible for first impressions in a hotel. Since this team is stationed in the lobby, they have to look good and be confident enough to deal with different customers because they set the experience’s tone. They create excellent first impressions by leading guests to the check-in counter or address their concerns at any given moment.
- Lobby attendants should be knowledgeable about hotel amenities and activities. Most guests find the first hotel employee they see and ask them about amenities like restaurants and the spa. They should know these things by heart to be able to address guest concerns immediately.
- Lobby attendants keep the lobby clean and ready to accept guests. They have to be observant enough to spot anything off about the lobby like a dirty seat or a dry floral centerpiece. They don’t do intensive cleaning, but they do what they can, so the lobby stays pristine. Because they are the lobby’s eyes, they also manage security issues like guests acting strangely or luggage left behind.
Their roles go beyond what is a hotel lobby attendant called. They are customer service experts on the constant lookout while looking their best.
Hotel management sounds like the most powerful position because of the title, but they do more than that. Hotel managers are usually positioned in different areas in a hotel to ensure smooth operations. The bigger the hotel, the larger the team, and the more complex the functions. These are some hotel managers and their corresponding roles.
This role is usually meant for hotel chains, and a general manager answers the CEO or president. This individual is responsible for the entire operations and meets with other managers to check on any issues. You don’t see GMs that much unless they’re going around the area checking on other departments.
This individual is stationed at the hotel’s front desk, and they are responsible for smooth check-ins, check-outs, and customer requests like wake-up calls.
If the hotel has a restaurant, this individual ensures operations in the restaurant run smoothly. This person is also known as an F and B manager or food and beverage manager.
This individual ensures all rooms are ill-maintained and cleaned at the right time. A housekeeping manager ensures that all rooms are clean before check-in and that the room is in good condition upon check out.
This person is responsible for fixing electrical and non-electrical problems in the hotel. This individual makes sure the team also does routine checks to avoid permanent damage.
There are more managers to be mentioned, but depending on the hotel size, one manager accomplishes two.
Front Desk and Concierge
It’s easy to confuse the two, especially since they’re all behind desks in the lobby. But they have fundamental differences, which make them effective at what they do.
Front Desk Staff
The front desk team is responsible for smooth check-ins and check-outs. They also manage guest requests that are routed to them and inform the department responsible.
The concierge team is responsible for guest satisfaction by providing service beyond the usual. Some luxury hotels have a concierge team that shops for VIPs if they don’t feel like going out. They are incredibly knowledgeable about activities that can be enjoyed within the vicinity and have select contacts and partnerships with other establishments to aid in the guest experience like theaters and restaurants.
Administration and Maintenance
These are people you won’t see a lot during your hotel experience since they run operations from the shadows. Their jobs are all about smooth operations that don’t necessarily need guest interaction.
Human resources and finance are part of the administration, and they take care of employee engagement, hiring, and other essential internal matters like salary.
Housekeepers, gardeners, and other individuals who keep the hotel looking and operating at its best don’t require guest interaction as well, since they work when no one is around.
To name all hotel positions would take too long. Hotels are one of the most organized establishments out there with clear and specific employee functions. Knowing these basics is more than understanding what a hotel lobby attendant is called. A proper understanding of hotel structures will make you more appreciative of your hotel stay as well. It takes more than just one person. They all work as a team. Find out more about hotel jobs.