Whenever we stay at the hotel, we always look for services and amenities. Hotels are more than happy to give their best for their customers, from its facilities, room, service, and other services offered. With this, you can agree that there are many hotel personnel employed to keep our needs attended to. Perhaps you may recall from one of your travels that you asked help from a hotel lobby attendant every time you need something. But what is a hotel lobby attendant? Read this article to find out.
How It Started
When you booked your hotel or have inquiries, we are often advised to seek help from the hotel lobby attendant. But aren’t you curious how this service started? Well, they are also known as receptionists. And by its name, it is easy for guests to find them near the hotel entrance. Since the hospitality industry started, hotel owners figured out that there must be people watching over and looking after every guest’s needs. Of course, after a long day of travel, customers will find a place to sleep. It would be weird if you entered an empty hotel or personnel waiting for your arrival. And with this, hotels started putting people in charge in this post to do the receiving. But what is a hotel lobby attendant? Find out the answer by reading more below.
Terminologies and Expectations
What is a hotel lobby attendant? Before we answer that question, we should first clear things out. Some people are confused with the terminologies used, but little do they know that it was all the same. When we say “hotel lobby attendant,” they are also known as the receptionist, receiver, or front desk. And with that, they are expected to possess the following:
- Respects confidentiality and discretion
Welcomes the Guests
When we say hotel lobby attendant job description that includes you greeting the visitors the moment they set foot inside the hotel, you have to be loaded with patience and train yourself to look as friendly as possible in engaging a conversation with them. You are also expected to receive the hotel calls, which are mostly inquiries or possible guests that will come.
Receives the Guests
You are halfway in knowing what is a hotel lobby attendant. Now let’s continue. Since you are working at the front desk, it is your job to attend to guests’ reservations, checking of credit cards, reading and sending emails, and keeping your post organized and attractive. But in some cases, hotel guests make their reservation online or over the call and then just appear on the set date. So you need to attend to their reservation needs as well as to answer all their questions. Most of the questions or inquiries by the guests are the following. These will help you be prepared with the possible questions that they will as.
- Hotel promos
- Reservation details
- The cost of stay
- Hotel Rules
- Room service
- Laundry Service
- Travel destinations
- and sometimes, transportation
They Keep Records
Aside from smiling at the guests, it is your job to keep records. You will be asking some questions about the person or people who are interested in check-in. You need to identify the guest because it is what is a lobby attendant does every day. In this modern time, computers are used to easily track guests. So in your case, you will be encoding some information about the guests like their name, date of arrival and departure, mode of payment, bill, and more. Record-keeping helps in monitoring unusual or suspicious activities. Aside from guests, you will be dealing with the visitors of the guests in the hotel. It is your job to ask for the purpose of their stay and direct the person to their destination if proven true to their intention. Find out more about hotel services.
There are many services offered in every hotel. To attract more guests and to top the game in the world of accommodation, they employ different people to do things that will make our stay memorable and fun. There are valet parking attendants for your cars, for your food, there are skilled chefs, for your security, there are highly-trained guards, and more. But among all hotel personnel, one of the most in-demand could be the hotel lobby attendant. And now that you already know what is a hotel lobby attendant, you’ll know who to ask for help when you’re in a hotel. They give us the assistance that we need and make sure that everything is in order. They play a big role in the enjoyment of our stay at the hotel. So next time you see them, smile at them for they are doing a hard task. Also, a smile is free but can make someone happy.