Can A Hotel Refuse A Guest? Know Your Guests’ Rights
Imagine this scenario: after planning for a long-awaited vacation, you suddenly get stopped at your hotel and told that, for whatever reason, your hotel cannot accept you as a guest. It might be that they double booked your room, or they might have changed their mind about accepting you. There might be incidents like this happening in real life, and sometimes it is even worse, like getting kicked out of the hotel even though you are still not done with your staying hours. In this article, we would be discussing a lot about the question, “Can a hotel refuse a guest?” and tackle the reason for this law and what you can do to resolve issues like this. It is frustrating to be interrupted in your long-awaited vacation with something like this, so it would be for your best interest if you learn a thing or two about hotels and your rights as a guest.
What Are Your Rights As A Hotel Guest?
In this section, we would be discussing the question, “Can a hotel refuse a guest?”. The rights of hotel guests will also be tackled so that if you encounter trouble on your special holiday with a similar situation, you could have an idea of what to do.
Take note that there would be different laws and policies working for the people and the establishments for every place. In America, your rights as a consumer are outlined in terms of your hotel reservations and state's lodging laws. This means that the only way to know how to act upon certain situations in hotels is to know and understand the terms that you have been committed to when you booked a hotel's room and service. This is a commonly missed detail because they tend to forget about the management's hold over the hotels, and they do things on their accord, not knowing that they might be breaking some rules that may cause them problems. The laws that outline these terms and your rights as consumers are not set in stone for all places because there might be some variations that you are not aware of. The critical point here is for you to be informed. No two sets of lodgings statutes are the same, and if you look it up online, you would see that they address several issues such as rejecting undesirable customers, liability limits, phone surge charges, unclaimed properties, and many more. As you can see, this is not the bill of rights for customers that you might expect, and it seems that hotel management could play games with you using this logic, but they will not. The reason is that the lodging industry is highly competitive, and they know that if you are not satisfied with their services, you will not come back.
What Should You Do When You Get Into Sticky Situations With The Hotel?
Now that you know about the things you should look out for in a hotel and know the answer to the question, “Do hotels have the right to refuse service?” and “Can a hotel refuse a guest?”. It is only proper for you to know about the things you could do when filling a complaint to be quickly resolved. There are many situations where customers complain about lost or damaged lodgings. Some do it in a scandalous manner and with a rude attitude. This usually does not end well, and the proper way of handling things can be disregarded easily. The way to address this kind of dispute is to appeal politely to customer service. You cannot go anywhere if you complain to every hotel staff you see. It would be best if you do it right and with proper manners. For example, you have lost your reservation at the hotel. Instead of screaming hysterically at the reception desk, you should ask the hotel manager or the help desk about what they can do to make things right. With this, they may give you a similar room with a similar service, or you could get your refund right away without any hassle. The most successful appeals are the ones that are done politely, briefly, and written properly. If you can reference your state's lodging laws, you could increase the chances of a positive result; however, it would even be better if you could appeal to the hotel's sense of hospitality and service.
Why Should I Know All These?
You should know that there are things out of your control when it comes to having an out-of-town vacation. You have no means of knowing what will happen and what problems you will be facing when you are out of your state and going into unfamiliar grounds. With this thought, you should prepare yourself and equip your mind with the knowledge of the laws on the place you are going and the terms of the lodgings you booked. Hotel guests' rights are only useful if you know them and understand it enough to use it to your advantage when facing uncertain situations. Knowing how to handle complaints and the information about the state's lodging laws would protect you from unfair treatment and possible issues during your vacations. Secure your family and your holiday by being aware of the things you can do when dealing with unexpected problems during your stay. Now that you have an idea, you will no longer ask the question, “can a hotel refuse a guest”? Find out more about hotel etiquettes.
Learning the answer to the question, “can a hotel refuse a guest?" is quite surprising to some because there are customers who are used to the usual motto of establishments "the customer is always right" or putting their needs first above all else. Generally, hotels can refuse guests, especially if they go overboard with their requests and become undesirable when dealing. A hotel is not the customers belonging, and if you are going on a vacation and you will stay in a hotel, do remember this. You could ask for quality service but do not go beyond what is written on the hotel's terms. Be polite, and treat the hotel staff with the proper attitude, and you will have a great and hassle-free vacation.
May 5, 2021
By: Catherine Ambrose
If you’re a hotel owner, you have to make sure that you are prepared with all the necessary supplies for the clients’ needs.